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Hi there

I have just spoken to one of your consultants regarding my debit order. I used to get salary on the 23rd of each month but because of Covid, we now only receive salary on the last day of the month. I phoned to change the debit order date and I was told that it must to off twice, on the 23rd and the 1st. Why are you robbing people like that? I have asked for a payment relief during covid and I was ignored. I couldn’t pay for two months and I asked permission from Sanlam to give me a payment holiday. Sanlam didn’t help me, instead they took of the debit order twice again. I had to borrow money for it to go off. You cant change the debit order because you are making too much money out of me paying interest for the amount in arrears. You then have the audacity to offer me another R100,000 loan which I have immediately declined.