tB
tienie B
1 reviews | Active since Mar 2011
30 Apr 2021, 09:01
****************
I have been trying to settle my account for the last month. Settlement amount was paid into the account and proof of payment sent, I also spoke to a consultant who said the account will be closed within 48 hours. Why the hell did you debit my account again, please close the account immediately and pay the money that is due to me.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
30 Apr 2021, 15:14 Hello tienie Thank you for reaching out to us. Thank you for your settlement payment. Our closure process takes up to 10 business days. We’ll escalate your query to our Customer care support team and have them send your paid-up letter as soon as your account is closed. Team DirectAxis
DirectAxis's reply30 Apr 2021, 15:14
Official
Hello tienie Thank you for reaching out to us. Thank you for your settlement payment. Our closure process takes up to 10 business days. We’ll escalate your query to our Customer care support team and have them send your paid-up letter as soon as your account is closed. Team DirectAxis