LR
Lucille R
1 reviews | Active since Jan 2017
14 Sept 2020, 11:59
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Explain this to me. I get endless calls from DirectAxis stating they don't have my debit order details prior to me making use of the CashFlow Relief Covid Fund to assist me. So August the 26th 2020 I decide to pay an amount of R3000 manually, bear in mind, my statement 12/8/2020 states my outstanding is R5472.72. They the magically debit my account, after telling me they don't have my details on the system, in the amount of R2416.53. I now get a statement with an outstanding amount of R795.44???? And according to their consultant I can't get rid of this amount unless I get a settlement amount and this comes to nearly R900!!!!
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DirectAxis's replyOfficial
14 Sept 2020, 16:52Hello Lucille We have received your review. Apologies for the unpleasant experience thus far. We have received a payment which was not the amount quoted to you. You then made an additional payment which was also long after the settlement date and taken into account as an extra payment. Your instalment includes your credit life as well as interest each month which is why it cannot be taken into account as a settlement payment. Please do let us know if you would like a consultant to call you. Team DirectAxis
DirectAxis's reply14 Sept 2020, 16:52
Official
Hello Lucille We have received your review. Apologies for the unpleasant experience thus far. We have received a payment which was not the amount quoted to you. You then made an additional payment which was also long after the settlement date and taken into account as an extra payment. Your instalment includes your credit life as well as interest each month which is why it cannot be taken into account as a settlement payment. Please do let us know if you would like a consultant to call you. Team DirectAxis