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Zweli Z

1 reviews | Active since Apr 2014

22 Jun 2016, 12:56

Day light *******

<p>Good Day</p> <p> </p> <p>I sent Direct Axes an email on the 13 April 2016 for an update on my loan.</p> <p>And i have not received any responds till today.</p> <p><br />Instead I received a call from MBDCS who claimed they representing<br />Direct Axes.</p> <p>I made arrangement to pay R500,00 on a monthly basis which<br />I did and have proof of payment.</p> <p><br />To my surprise I received another call from a Attorneys Norman and Bisset claiming<br />they also represent Direct Axes so this is frustrating me because<br />I really don`t know who to pay for my loan anymore and the last payment i paid to MBDCS</p> <p>who claimed to representing where did it go to because i have proof of payment for it .</p> <p><br />I`ve sent thousands of emails requesting clarity, my balance was R2800 and i apid R500 in 09 March 2016.</p> <p>So the R4800 that Norman and Bisset are claiming i owe i won`t pay.</p> <p><br />RGS<br />Zweli</p>

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Replies (2)
DirectAxis
DirectAxis's reply23 Jun 2016, 05:47
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,

DirectAxis
DirectAxis's reply24 Jun 2016, 07:53
Official

Hi

We are able to confirm that the matter is resolved and we emailed you confirmation thereof.

Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,