"customer support"

On 31 August, a family member paid some funds into my standard bank account to attent a job interview, (the 1st one I managed to get in several months), immediately direct axis deducted an unauthorised premium.

My unemployment claim has been approved, 3 advanced instalments has been made to direct axis on 28 Aug, why was my account tracked and a demand still on my account ?

After an hour on the phone (money I don’t have to throw around), being transferred from one department to another, been cut off several times…, the claims department once again transferred me to one of your *********** agents, this was around 16h45 on 31 Aug, this guy should not be in customer service and not being allowed to deal with any client at any stage, talked to me as if I’m a piece of sh%#t, interrupted me and were extremely arrogant. I demanded an immediate refund on which a 14 day “maybe” was mentioned, I was advised to request a debit order return from my bank, on which I attempted and was told they (standard bank) are unable to do this due to a block that has been placed on it…., threatening me with itc etc, wha wha, I don’t care you are the one losing the money if I’m abroad and you can’t touch me, not even in this country !!!!

So, you deducted an unauthorised payment (after already been paid in advance for the next 2 months), then treated me like ****, waste my time and money, play games with me and tried to get rid of me, being rude to me etc.

This morning (1 sept) I called just after 9am, was promised a return call from a manager, it has not happen yet…. I made 5 other calls in the mean time, been cut of, put back in the holding line, on hold, yet another 25 minutes of my airtime.

Now you have prevented me to attend this interview which leads to legal matters. I will not EVER make any further payments to direct axis if this matter is not resolved TODAY, and I already closed my standard bank account.

Let’s not forget who is the customer here, who is paying all of your salaries at the end of the day, I also demand a written apology from that *********** so called agent who was so rude and placed a block on my debit order return.

I need a very snr member to attend to this matter TODAY and call me back with a solution.