Customer service won't assist.

Customer Number *** / Account number *** Customer Name MS NA Hill.

Ms NA Hill has changed her postal address and is no longer the occupant of the PO Box listed, that is now mine and after a year of sending your statements "return to sender" with a note saying Ms Hill is "no longer at this address". I am still getting Ms Hills statements to my PO Box. Out of courtesy to you, I tried to call your customer service to get them to stop sending to my post office box - I was informed they can't help me because they can only change the details when Ms Hill phones in. That is utterly ridiculous. Just a simple call to your client asking them to update their details would suffice. She hasn't used this address for a full year. I would think updated details would be paramount to your business and being able to find your debtors. Please know going forward your statements will be going in the bin.