Customer service so bad, I can't even pay my account?!

I've been a direct axis client for very many years. I have had an excruciatingly difficult experience with the company from day 1. For the last few months I've been trying to speak to a human, and get some kind of feedback about my account, and what's going on with it. I send email after email, make call after call, with no resolve.

I currently want to clear my account, that's it, and have requested any guidance or assistance with this, all I've seen in months is an automated response. None of those numbers work anymore.

I just want to pay up my account. Will someone please f#@'ing call me and facilitate this if you want your damned money. I'm absolutely fed up and recommend that nobody, no matter how desperate or momentarily weakened by circumstances , uses the easy lending facilities that this company offers.