Customer Service Really???

On the 15th of September I phone direct Axis to obtain a settlement amount on my personal loan. I was asked on which day the payment will be made and the amount was calculated for the next day the 16th of September. I paid on the 16th and sent through the proof of payment. I am phone every day to make arrangement for the arears of R6000 on the account. I have sent 7 emails to Customer service ( an oxy***** if ever there was one) Collections and the complete absent Complains. Not one single reply, no action whatsoever. Completely useless