Customer Service non existant

I app**** for a loan and sent all necessary docs through as requested.I called to inquire about my loan application and was advised that it was declined!! Not even a phone call or an e-mail from yourselves!!!! I cannot understand the reason for this as I sent the same information (obviously to date) as I did 3 years ago and I was approved, bearing in mind that I have never ever missed a payment. What was so different from my previous application that was approved?. Please note that I live off both of these accounts as they belong to me. Most of my patients being with Medical Aid have to pay into a savings account with a company name in order for them to claim back under MY practice number. I constantly get calls from DirectAxis and constantly get mail offering me loans. Now that I requested a loan so that I can further my studying in the medical field I have been declined. I find it unacceptable that I have been blatantly ruled out after I have had nothing but a brilliant track record with DirecAxis!!! I respectfully ask you to re-look at this matter and respond urgently. Further I sent an email on the 11 April 2019 advising of change of bank details and never received any feedback. Calling your customer care is useless. I have given my bank details and I warn you not to debit my old account. A consultant can call me!!!! I am tired of calling DirectAxis as I do not get any joy!!!!!!!