nP
nandi P
1 reviews | Active since Sept 2019
23 Jun 2021, 08:20
customer service is non existence
The worst customer service I have ever seen , my dad changed jobs and his pay day and banking details have changed we have been trying for 2 weeks to change this details , emailed and phoned and they just drop the call so now we are approaching the 25th and there will be no money in the account for the loan to go off because he only gets paid on the 1st of every month now CAN SOMEONE WHO HAS SOME FORM OF CUSTOMER SERVICE LEFT IN THEM CONTACT US!!! just spoke to Noma now they cant help me cause the debit order has been loaded!!! Its not my problem i have been trying to change this for the past 2 weeks but because they are to *********** to help me now its my problem? his account number is ***
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DirectAxis's replyOfficial
23 Jun 2021, 09:58Hello Nandi, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your father’s banking details amended. We've escalated your query to our Account Support Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply23 Jun 2021, 09:58
Official
Hello Nandi, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your father’s banking details amended. We've escalated your query to our Account Support Team and a consultant will be in touch with you. Team DirectAxis