Customer service Direct Axis

This company does not deserve a raring. Getting a refund is impossible, getting hold of the correct person is impossible, getting an answer is impossible, getting through to them is impossible. They continued deducting money from my account for which I requested a refund, I was told it will take 5-10 working days. I followed up after the time just to be informed my claim was not logged but will be done now thus needed to wait another 48 hours, this time has lapsed with still no refund. Meanwhile another deduction was made for which I again requested a refund and you guess it I am going through the same loop as before and still no refund. Direct Axis a no go please.