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KM
Katlego M

1 reviews | Active since Jun 2020

28 Oct 2020, 12:55

Customer service

They don't answer our calls

0
Replies (4)
KM
Katlego M's update28 Oct 2020, 13:31
Reviewer Update
See what I mean no response just a blank massage
DirectAxis
DirectAxis's reply28 Oct 2020, 14:25
Official
Hello Katlego, 

Thanks for reaching out to us.

We are sorry for any inconvenience caused in trying to reach us. We are currently experiencing an influx of calls on a daily basis, although this is not an excuse our teams are working extremely hard to get through all calls. 

We have escalated the matter to our Debt Review Department and will keep you informed until everything is sorted. 

A consultant will be in touch with you to resolve your query. 

Team DirectAxis 

KM
Katlego M's update14 Mar 2021, 08:29
Reviewer Update
It's been months now not even got any call from them contact me on ***
DirectAxis
DirectAxis's reply15 Mar 2021, 09:11
Official
Hello Katlego, 

Thanks for reaching out to us. 

Please accept our sincerest apologies for the delay in getting your query resolved. 

We have escalated the matter onto our Management Team so that they can urgently provide you with assistance.

Please be on the lookout for our call.

Team DirectAxis