HB
Hennie B
1 reviews | Active since Jan 2021
23 Jan 2022, 14:42
Customer Protection Insurance is False Advertising
Please be very careful of this company. My partner took out a loan with them and when she subsequently lost her job and claimed from the "Customer Protection Insurance for your peace of mind" that they advertise, she was passed along from pillar to post and their insurance company, Hollard, has not paid a cent! This is tantamount to false advertising. And this is how this company rolls. You have been warned.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
24 Jan 2022, 09:51Hello Hennie, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply24 Jan 2022, 09:51
Official
Hello Hennie, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
HB
Hennie B's updateReviewer Update
24 Jan 2022, 13:26I should have added that the standard feedback we receive every time we enquire is "we'll call you back before the end of the day, or the end of the week". We're looking forward to hearing from you.
HB
Hennie B's update24 Jan 2022, 13:26
Reviewer Update
I should have added that the standard feedback we receive every time we enquire is "we'll call you back before the end of the day, or the end of the week". We're looking forward to hearing from you.
DirectAxis's replyOfficial
27 Jan 2022, 14:48You're welcome.
DirectAxis's reply27 Jan 2022, 14:48
Official
You're welcome.