LG
Letitia G
1 reviews | Active since Jan 2018
10 May 2021, 10:09
Customer care service a disgrace
Their customers care services is a disgrace. The only thing I needed was a settlement letter. I was send from consultant to consultant as they claim they can't help me. Then they drop the phone after you hang on for 1hr already. They don't even response to emails after the auto response indicates 24 hours response time. How difficult is it to provide a settlement letter and treating your customers with respect. I want to give them a zero rating.
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Replies (2)
DirectAxis's replyOfficial
10 May 2021, 14:09Hello Letitia, We’ve received your review. Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply10 May 2021, 14:09
Official
Hello Letitia, We’ve received your review. Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
LG
Letitia G's updateReviewer Update
13 May 2021, 12:41Hi a few days pass since DirectAxis indicated that they will investigate and come back to me. Until now I have not had any responses from Directaxis. The services is really bad. Just looking at other reviews from other individuals, makes me think that I am not going to resolve my issues with them soon or at all. What other way do one have to resolve this?
LG
Letitia G's update13 May 2021, 12:41
Reviewer Update
Hi a few days pass since DirectAxis indicated that they will investigate and come back to me. Until now I have not had any responses from Directaxis. The services is really bad. Just looking at other reviews from other individuals, makes me think that I am not going to resolve my issues with them soon or at all. What other way do one have to resolve this?