LM
Lethabo M
1 reviews | Active since Dec 2012
29 Sept 2020, 09:25
Customer Care not responsive
I have tried contacting the customer care number *** this morning and kept on getting disconnected on the calls with no help. Can someone from Customer Care contact me to discuss my query on my account (***).
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
29 Sept 2020, 16:56Hello Lethabo, We’ve received your review. We’re sorry that you were unable to reach us to get help with your query. It’s not our usual standard and we understand how frustrating this may have been. Some of our consultants are working remotely and sometimes experience technical issues which is caused by poor network connectivity. We’re working very hard to try and fix these issues so that we can deliver the excellent service we strive to deliver to our customers. We have escalated your query to our support team and a consultant will be in touch with you. Team DirectAxis
Best regards,
DirectAxis's reply29 Sept 2020, 16:56
Official
Hello Lethabo, We’ve received your review. We’re sorry that you were unable to reach us to get help with your query. It’s not our usual standard and we understand how frustrating this may have been. Some of our consultants are working remotely and sometimes experience technical issues which is caused by poor network connectivity. We’re working very hard to try and fix these issues so that we can deliver the excellent service we strive to deliver to our customers. We have escalated your query to our support team and a consultant will be in touch with you. Team DirectAxis
Best regards,
LM
Lethabo M's updateReviewer Update
29 Sept 2020, 17:11I'll await for the call tomorrow. This needs urgent resolution.
LM
Lethabo M's update29 Sept 2020, 17:11
Reviewer Update
I'll await for the call tomorrow. This needs urgent resolution.
DirectAxis's replyOfficial
30 Sept 2020, 13:47Hello Lethabo, we've escalated your review to a Team Leader in our Customer Care Department. Team DirectAxis
Best regards,
DirectAxis's reply30 Sept 2020, 13:47
Official
Hello Lethabo, we've escalated your review to a Team Leader in our Customer Care Department. Team DirectAxis
Best regards,