AB
Ancolet B
1 reviews | Active since Aug 2020
11 Apr 2022, 17:32
Customer Care - non existent!
So I paid my loan in full on the 5th of April. I tried to phone, not being able to get through. I've send and email to collections as well as customer care addresses, just to get a paid up letter. Absolutely no response or reply. Can someone please send me a paid up letter. Thanks
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Replies (2)
DirectAxis's replyOfficial
12 Apr 2022, 08:59Hello Ancolet,
Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
DirectAxis's reply12 Apr 2022, 08:59
Official
Hello Ancolet,
Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
AB
Ancolet B's updateReviewer Update
01 May 2022, 14:16O yes... a consultant contacted me, explaining that the paid up letter will be sent to me on not later than the 14th of April... I STILL did not get this letter. Was this phone call only to pacify me? Is it possible that you can respect your clients and sent me a paid up letter urgently. Thanks
AB
Ancolet B's update01 May 2022, 14:16
Reviewer Update
O yes... a consultant contacted me, explaining that the paid up letter will be sent to me on not later than the 14th of April... I STILL did not get this letter. Was this phone call only to pacify me? Is it possible that you can respect your clients and sent me a paid up letter urgently. Thanks