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Ashleigh C

1 reviews | Active since Nov 2016

01 Nov 2017, 08:06

Customer Care Emails Simply Ignored for Months

I'm am utterly shocked that a business can advertise themselves on rugby fields etc and when it comes to their own customers, simply completely ignore them?? Over and over. Who ever is running the customer care mails got the promise part of 'we will reply within 2 days' but certainly didn't get around to anything else. If I'm being ignored like this I'm sure hundreds and thousands of other loyal customers are too. Disgusting service!

0
Replies (5)
DirectAxis
DirectAxis's reply01 Nov 2017, 10:10
Official

Hello, thank you for letting us know and we apologize for your experience. Please send us a private reply with the nature of your complaint in order for us to escalate the issue. Team DirectAxis

DirectAxis
DirectAxis's reply03 Nov 2017, 10:39
Official

Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please email ***.

AC
Ashleigh C's update04 Nov 2017, 09:32
Reviewer Update
Hi there, Thank you so much for getting back to me. I will send the email now, been a crazy week. I'm sure if I am having these problems there are so many people out there not getting rep**** to, they should change the email on the website to the social media one ;)
DirectAxis
DirectAxis's reply06 Nov 2017, 10:42
Official

Thanks! We received it and will revert back to you.

DirectAxis
DirectAxis's reply09 Nov 2017, 09:01
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis