BJ
Busi J

1 reviews | Active since Dec 2011

04 Aug 2020, 12:27

****** fly by night

****** fly by night IUA Since COVID-19 take apart we stop working then I submit my claim at IUA business solutions to cover my installment for Directaxis. What a poor service. They take a year every month to pay that certain amount of installment. If iua can see any amount that going through to my account I have to explain deeply where I got this money. I stand to pay it’s looks like they give me this money for free which is my money. Hopefully my family have to help me as they know I’m not working. Worse for last month they didn’t want to pay at all. By that time DIRECTAXIS busy Increase installment with arrears as if is my fault if iua not pay them in time. Direct axis should talk with their insurance iua as there re the one who used them. Me I don’t know this fly by night Insurence IUA. This shows me well DIRECTAXIS and this IUA re ****** fly by night company. How many people did they face this challenge daily. If this two fly by night companies DIRECTAXIS and IUA not resolve this issue I will take them to the ombudsman and make sure I publish them via all media and social network. Because they run charity case. They money ********.

0
Replies (1)
DirectAxis
DirectAxis's reply04 Aug 2020, 13:57
Official
Hello Busi,  We’ve received your review.  Please accept our humble apologies for any inconvenience caused in the process of trying to getting assistance. We sincerely appreciate your insight because it helps us build a better customer experience.  We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them.  We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis 

Best regards,