GM
Gugu M
1 reviews | Active since Sept 2018
22 Sept 2018, 08:50
Credit report not cleared
You know I had a bad financial year last year. I was behind with my installments you guys handed me over to MBD who I have been dealing with. Now that I have settled the account. You guys are not so quick to update my credit profile as you were when I was still behind. I want to clean up my credit profile and you guys are taking your own time to do this. I paid and settle this loan so early in the month. Why does it take so long to clear my name ?
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DirectAxis's replyOfficial
25 Sept 2018, 09:58Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply25 Sept 2018, 09:58
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
28 Sept 2018, 08:35Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's reply28 Sept 2018, 08:35
Official
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,