Credit Refund

Hi<br> <br> I am completely appalled with how Direct axis does business<br> <br> On the 28th December 2015 i settled my loan with them where i was advised that the monthly debit order would still go off regardless month end<br> <br> Fair enough it went through and on the 1st January 2016 i called in and was advised a query has been logged for the debit refund to take place which should take max 10 working days, i accepted this.<br> <br> It has been well over 10 days and yesterday i called and was advised my case has been escalated to Wesbank finance as they prepare the refunds. To my understanding i did not apply through them why should i wait for a institution i never dealt with??? And now to make matters worse i received a statement advising i will be debited month end??? Poor SERVICE <br> <br> I request for a written apology as well as a copy of my paid up account including the refund to be paid in my account within 24hrs of this complaint <br> <br> Details: NKULULEKO MAVUNDLA ID ***<br> Agents called <br> 01/01/2016 - Kim<br> 15/01/2016 - Shantal<br> 18/01/2026 - Rafiek<br> <br> Regards<br> Nkululeko <br> ***<br>