Covid19 Relief my foot

Good Day i sent an email through on Tuesday the 21st of April asking for covid19 relief on my loan pay day has come and gone and my debit order still ran fnb told me they cannot do a reversal of the funds i will need to call direct axis.

The direct axsis consultant told me they cant do it also so as it stands i have no money for food now iv sent many messages on twitter for someone to call me and get this sorted out i even left my details with the lady i spoke to yesterday and its not 2pm and i have no no call.