Covid19-Cash Flow Relief Declined

Good day

I received an email from Direct axis advising that i may qualify for Covid Cash Flow Relief and docs to submit.

i did submit all the relevant document this morning at 9.54am and at 9.56am i received a message from Direct Axis advising hat i was already in financial distress before the COVId-19 LOCKDOWN and therefore unable to assist. my according to my knowledge my loan is paid up to date i understand why would Direct not want to assist whereas im getting a salary cut of 20% stating on the letter submitting to them by my employer.

My disappointment is the fact that, i have been a loyal client who makes sure the loan installments are paid on time, now that its time for the Bank to assist they send such disturbing messages.

I therefore request a superiors to look into the matter as it is a struggle to get through your call centre.

I submitted my docs 9.54am when was my application process for the company to send me a declined message at 9.56am when was the application assessed.