Hellopeter
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BS
Brigitte S

1 reviews | Active since May 2011

11 Sept 2020, 15:47

Covid Relief Drama - Still unresolved

On 08 September Direct Axis rep**** to my 5th hello peter complaint advising they will reply "privately". Not that I am surprised but NO reply. To date this matter is not resolved. Since MAY!!!! Absolutely ridiculous. I called today and was assisted by an agent called Nona, she was the first person in months to actually listen but due to the nature of my query and because of all the confusion (Direct Axis and FNB - Covid Loan) she wanted to put me through to management. Obviously management is never available so I was assured that I will get a call by Close of Business today 11/09/2020. Well it is now 15:45 and no call....

I urge you, Direct Axis, go look at all 5 Hello Peter complaints, 17 emails in total sent and all the numerous call recordings. This has been the most pathetic service I have ever received. My mother deserves for this to be resolved once and for all. She has been a loyal client for years and never missed any payments. Is this the way to treat your clients?

Maybe I should just stop the Debit Order from my side until this is resolved, I am sure then you are bound to call quickly.

Please call my mother and resolve this. It has been going on way to long!!!

0
Replies (2)
DirectAxis
DirectAxis's reply15 Sept 2020, 13:33
Official
Hello Brigitte,  We have received your review.  Please accept our apologies for the delay in this matter.  We are able to confirm that our support team  has been in contact with you. Please don’t hesitate to contact us if you need further assistance.  Team DirectAxis 
BS
Brigitte S's update22 Sept 2020, 16:22
Reviewer Update
Absolutely ridiculous! My mom was contacted on the 15th only to be told the Covid Relief will be cancelled and once resolved she will be contacted with an update. Nothing has happened since then, no further communication received and when we try and call a person gets sent from one person to the other. I need someone to update us on this urgently. It has been an endless battle since May. Enough is Enough!!!