Covid Relief Drama Continues

Again having to log a complaint.... Your reply to my previous complaint as follows

Hello Brigitte, We have received your review. Please accept our apologies for the delay in this matter. We are able to confirm that our support team has been in contact with you. Please don’t hesitate to contact us if you need further assistance. Team DirectAxis

Absolutely ridiculous! My mom was contacted on the 15th only to be told the Covid Relief will be cancelled and once resolved she will be contacted with an update. Nothing has happened since then, no further communication received and when we try and call a person gets sent from one person to the other. I need someone to update us on this urgently. It has been an endless battle since May. Enough is Enough!!!