Covid Relief Disaster!!!

Good Day

I am utterly shocked by how Direct Axis is handling this situation. Refer to complaints dating back to MARCH 2020.

My mother is a pensioner and does not deserve this kind of treatment!

We have been sent a Statement now showing a payment on 08 August 2020. Not a debit order. We also received a copy of a loan agreement from FNB.

This is completely unacceptable! My mom never agreed to this. In March already she spoke to an agent and asked this is not what she wants and wishes to cancel.

It has been numerous emails and calls for 5 months and nothing has been rectified!

If we don't receive a call today 19 August 2020, to explain what on earth you people are doing, I am taking it further with the Ombudsman.

Regards

Brigitte Schwerdtfeger