Covid relief - declined but you activate on your own accord

I have been emailing , calling and fighting since March when you activated the debt relief cover when I declined it !

I continued paying my installment via EFT in those 3 months while I was told my query has been handed to a supervisor on numerous occasions. Now for the last 2 months you are deducting R160 from my account for covid relief - which I never accepted it !!!! So now you are *****ing.

Customer complaints is just as useless as I have sent numerous mails following up on how this will be rectified and still months later no response !

Even trying to reach you by phone the calls always drop and the consultant you have been dealing with will never call you back on their own accord , so you try start from the beginning with a new consultant and the same thing happens .

Your service is absolutely shocking !