Covid relief - debit order refund

Item: DirectAxis
Rating: 1
Author: Noel A

I have app**** for the covid relief 9n the 22nd of April yet the debit order still went off the 25th. I received a sms stating that the debit would be reversed or refunded within 48-72 hours. I have contacted directaxis and was promised that I would be contacted with an update as to the problem at hand. Have not received any email or calls relating the problem, have called and my calls gets cut off. If I had known this was going to be a problem I would have opted not to apply for the covid relief. As a customer I am asking for someone to urgently action my request and revert soonest with some answers.

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Replies (1)

DirectAxis's replyOfficial

08 Jun 2020, 16:37

Hello Noel We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please rest assured that our teams are working to solve this issue. We will escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis

DirectAxis's reply08 Jun 2020, 16:37

Official