AT
Alet T
1 reviews | Active since Jan 2019
19 May 2020, 17:22
Covid Relief
Covid relieve assistance worst experience ever. From April no one can assist. No one will call and assist you with a problem they can't resolve or don't want to resolve. But try to apply for a loan and you get a call immediately.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
20 May 2020, 13:06Hello Alet, We’ve received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We will follow up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis
DirectAxis's reply20 May 2020, 13:06
Official
Hello Alet, We’ve received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We will follow up with our COVID-19 support team and will feedback as soon as possible. Team DirectAxis