CM
Christine M
1 reviews | Active since Oct 2020
21 Dec 2020, 06:39
Covid relief - activated without permission and now still taking money from me for this !!!!!!!!!!
And I still sit and wait 13 days later . No call , no email - a sorry on here and we have escalated the matter , but NOTHING ! An apology on here for bad customer service and service in general (for activating without permission and then taking money off my account without my permission )is. It good enough ! And again you have taken off money for a covid relief I never accepted .
Contact me on the number I have emailed your customer complaints department many times as it is an international one !
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
21 Dec 2020, 11:31Hello Christine,
Thanks for reaching out to us.
Please accept our humble apologies for the difficulties you’ve been experiencing, we understand your frustration. It is not the type of service we aim to provide our customers.
We have escalated your feedback to our COVID-19 support team and they will look into the matter and assist you as soon as possible.
Team DirectAxis
DirectAxis's reply21 Dec 2020, 11:31
Official
Hello Christine,
Thanks for reaching out to us.
Please accept our humble apologies for the difficulties you’ve been experiencing, we understand your frustration. It is not the type of service we aim to provide our customers.
We have escalated your feedback to our COVID-19 support team and they will look into the matter and assist you as soon as possible.
Team DirectAxis
DirectAxis's replyOfficial
21 Dec 2020, 11:40Hello Christine,
We were trying to reach out to you but your cell phone is currently engaged. Please provide us with an alternative number and a suitable time to call.
Team DirectAxis
DirectAxis's reply21 Dec 2020, 11:40
Official
Hello Christine,
We were trying to reach out to you but your cell phone is currently engaged. Please provide us with an alternative number and a suitable time to call.
Team DirectAxis
CM
Christine M's updateReviewer Update
21 Dec 2020, 15:44Hi ,
As mentioned I am based overseas and I no longer have my South African number .
Please email me directly as you have this and I will send you my contact number . I have mailed it numerous times to your customer care and complaints department . ...
As mentioned I am based overseas and I no longer have my South African number .
Please email me directly as you have this and I will send you my contact number . I have mailed it numerous times to your customer care and complaints department . ...
CM
Christine M's update21 Dec 2020, 15:44
Reviewer Update
Hi ,
As mentioned I am based overseas and I no longer have my South African number .
Please email me directly as you have this and I will send you my contact number . I have mailed it numerous times to your customer care and complaints department . ...
As mentioned I am based overseas and I no longer have my South African number .
Please email me directly as you have this and I will send you my contact number . I have mailed it numerous times to your customer care and complaints department . ...