RA
Ronald A
1 reviews | Active since Dec 2014
26 May 2020, 10:46
Covid assistance
Good day
Late last month I app**** for covid19 relief and was approved and went through the quote with the call center.
I have called multiple times to be advised that the application has been forwarded to fnb/first rand
It is now the end of the month and still no feedback on the status of my application or if my account will be debited
Why offer this service if you are not going to provide the relief or can’t manage the amount of applications.
All that a customer wants if clarity and feedback during these uncertain times.
I have been a client for years and have never missed a payment
Regards
Ronald Attridge
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
26 May 2020, 12:03Hello Ronald, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply26 May 2020, 12:03
Official
Hello Ronald, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
26 May 2020, 12:04Hello Ronald, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply26 May 2020, 12:04
Official
Hello Ronald, We have received your review. Apologies, this isn't the experience we aim to provide. We are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our Payment Break, this is not always possible. Please rest assured that we are doing our very best for all our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
Best regards,