COVID 19 relief useless service

COVID 19 relief extension, I received a message, saying I qualified for an extension to my relief, I sent an email to the email address with all documents, thereafter a consultant called me an did the application, the system qualified me for a further 3 months and no on month, I ready to accept the agreement, but was told by the consultant she needs to confirm, if that is correct and will get back to me that day at 4pm, which never happened. The very next day another consultant call me and had no clue of the agreement, just said I owe them and I need to pay, I told her read your notes as I am waiting on the agreement which was concluded yesterday day, she said I must hold and she will find out, came back with a unpleasant answer, saying only one month can be given and I can’t qualify for 3 months as I need to have affordability, said to her that does not make sense as I was given the three months yesterday, I than asked for a superior and was told can’t put you through as there not able to take calls at home, only emails, she provided me with yangs banana email, whereby I put my complaint in writing, only never to receive a response.I than sent the same email to customer services with no response.

I than got a call from Akona an agent, who promised me he will assist a d only to find out another empty promise. At this point I was really frustrated, so I made a call to direct axis and asked an agent to give me managers details, I was provided with yanga and Samir email addresses.

I sent both Samir and yanga the emails of my compliant, only than did I receive a response from yanga only after his manger was copied in,said will call me on the 23 September before 10, that never happened, but I received a call from Samir, told him the whole story, only to be asked by him how must he help with a very unpleasant tone, I told him I want the three months I was given says that’s not possible as they never off that and made a whole lot of excuses and the tone or manner I received from him as a manger was he did not want to assist, could not even give me options, the call disconnected and never heard from him again.

I have laid a complaint with the ombudsman as I am sick an tired of direct axis.