Covid 19 relief payment with FNB / Directaxis

In 2020 I published my concern regarding Direct Axis claiming that they granted me debt relief loan through FNB while they kept on debiting my bank account. I received calls and emails requesting my documents to grant the debt relief. I was unable to send this docs because I was hospitalized. I have been told if I am unable to submit thr documents I won't be able to get 3 months loan. In August I started to received statements from FNB that I owe them +- R12 000. I tried to send email to ***.. There was no replie until I kept on sending emails after 2 weeks I received email saying I need to settle my debt relief loan before they cancel my loan. I tried to explain that I don't owe them anything because I was paying my Direct Axis monthly and have a proof that they were debiting my account monthly. Since then no one came back to me. Until I decide to publish my frastructions to hellopeter. Then Directaxis started to call me and apologized for the inconvenience they caused. There was a manager or supervisor by the name of Juan who assisted me to pay off my loan because I didn't want anything to do with this company. I paid R107 285 directly to Directaxis and they promised me that my loan is closed including the one for FNB. Then after a month so I received statements from FNB that I owe them. Thrn when I call Directaxis asking this manager who assisted me to close the account he wasn't happy and said he only assisted me before because there was a query that was directed to him. I begged for him to please assist and he confirmed that both of my account are closed. In January FNB stated to debit money from my account and double deduction for that matter. On the 2nd July 2021 I went to FNB Tzaneen and they reffered me to a call center and call center reffered me to another number for Debt relief loan how ever the Branch was unable to dial their Debt relief line. I had to go home and dial from my private number. Debt relief gave me Ref no SCCR 1VOICE ****** spoke to Ntokozo and they the quirie is going to take 5-7 days. No one feedback received from FNB until someone called me yesterday and said my account is in arrears. I tried to explain that I did not get any payment from FNB because Directaxis kept on debiting money on monthly basis. The guy could able to assist and requested me to send email to *** and ask for my report the report will show that FNB paid covid 19 relief payment to Directaxis. Please hellopeter help me to get my refunds from FNB and Directaxis must please clear my name with FNB because I never get any assistance on covid 19 instead I paid off my loan unexpected because their services is very poor.