Covid 19 relief... or so they said
I have app**** for the Covid 19 cash flow relief and were approved for a 3 month payment break. The first month the debit order still went off and was told that it would be refunded within 5 - 7 work days. It's been almost three weeks, and after a phone call and escalation it is still not back in my account. Just tried phoning again, been holding for 48 minutes and still going, no answer. This is unacceptable. I will be visiting my bank to have the debit order disputed and reversed. Seems that is all that works to get a loan house to contact you.
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DirectAxis's replyOfficial
15 Jun 2020, 14:03Hello Rudolph We have received your review. Please accept our sincerest apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you to clear things up. Team DirectAxis
DirectAxis's reply15 Jun 2020, 14:03
Official
Hello Rudolph We have received your review. Please accept our sincerest apologies for the inconvenience caused, this isn’t the service we aim to provide. It may be possible that our internal systems did not have sufficient time to update, as a result the debit order being deducted. Our technicians are working on resolving the issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you to clear things up. Team DirectAxis