Covid-19 relief
I got an sms to apply for a credit relief. Forwarded loss on income etc. I get back an email advising me to apply via FNB app since I am FNB client. I go to FNB app to apply and FNB offers me a load instead of relief plan. I call DirectAxis back to inform them of my challenge. Select option 5 then 1 to speak to a consultant. Phone ring once and then remain quiet for 30 mins. I call and choose sales then speak to someone and they say hold a line COVID-19 then hold for an hour without any answer. My last option is Hellopeter as I struggled for more than a week already.
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DirectAxis's replyOfficial
05 May 2020, 15:54Hello Ishmael
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
DirectAxis's reply05 May 2020, 15:54
Official
Hello Ishmael
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis