Covid-19 Payment Holiday

This is absolutely shocking how DirectAxis is handling this matter the call center is still phoning me telling me i have to pay up ! DirectAxis Relationship Manager still have not resolved this issue, nothing has been updated on the at all shocking please stay away from these people !!!!
This is now the 2nd time i have to type a review seems like they just don't care
See my origanal complaint
(App**** for a payment holiday in lockdown due to icome changes, send them all the documents they asked for now after the lockdown they say i am in arrears and owe them 11 000 phone them 4 times consultants just dont assist or escalate issue )

And now see DirectAxis response that has still not been resolved nor has anyone of the managers contacted me (Hello Jacques,

We have received your review.

We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner.

We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this.

Team DirectAxis )

I have been left no no other way than to report this to the Ombudsman for Banking Services.

Still this issue has not been resolved consultants still phoning me issue between direct axis and Sanlam it seems, impossible to get sanlam online

Update on my post of the last couple of weeks! So after numerous phone calls I eventually where contacted by a competent manager from Direct Axis whom very speedily managed to resolve the issue, so I must give credit to them for resolving the issue thank you !