Covid 19 Extension Granted Yet I Was Still Debited

On the 21 July 2020 I app**** for a COVID-19 payment extension and I received absolute stellar service from your customer service representative not only was she informative but extremely helpful. Sadly the system you have in place for debits has once again failed you and I have been debited this month. Please understand that I would not have called if this option wasn't needed and despite my application approval which ends at the end of August I was debited this month. Can someone kindly please provide some sort of clarification. Yes, these payment plans are something different the company hasn't done before but come on we are almost 4 months into the lockdown surely there needs to be some form of learning here. Some of us like myself just went back to work after months of being at the governments mercy. Help please.