SH
Shanaaz H
1 reviews | Active since Oct 2013
09 Jun 2020, 11:10
Covid 19
I app**** for FNB covid 19 assistance and was approved. I then requested Direct axis to deduct the funds from this account and this was then confirmed on the 15 April that as of May the payment will be deducted from the covid 19 assistance plan with FNB. To date this has not been done and all my emails and calls go unanswered. This has caused me undue stress and no one seems to be able to assist me. I am also concerned that this will affect my credit record even though it is not my fault. This was my last resort as I need urgent assistance.
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Replies (2)
DirectAxis's replyOfficial
09 Jun 2020, 11:36Hello Shanaaz We have received your review. Apologies for the unpleasant experience during your application for a payment break, this is not the service we aim to provide. Please rest assured that we care about our customers and our primary focus is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply09 Jun 2020, 11:36
Official
Hello Shanaaz We have received your review. Apologies for the unpleasant experience during your application for a payment break, this is not the service we aim to provide. Please rest assured that we care about our customers and our primary focus is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
SH
Shanaaz H's updateReviewer Update
09 Jun 2020, 12:44They payment has not been deducted , this is what my concern is. I got confirmation on the 15th April already that the debit order will be deducted from my covid 19 assistance from FNB. I am extremely frustrated that your company does not provide me with any updates as to what is happening, please read the first post correctly.
SH
Shanaaz H's update09 Jun 2020, 12:44
Reviewer Update
They payment has not been deducted , this is what my concern is. I got confirmation on the 15th April already that the debit order will be deducted from my covid 19 assistance from FNB. I am extremely frustrated that your company does not provide me with any updates as to what is happening, please read the first post correctly.