*******ION AND MEDIOCRE AT DIRECT AXIS! ***** IS RIFE AT DIRECT AXIS

i have PAID UP my loan in Full without asking for a settlement letter, i then requested Directaxis to close the account, however they still debit my account and keeping a credit of more R12000, which they refuse to credit back despite the 100****erally) e-mails i have sent to them with ID, PROOF OF ADRESS AND PROOF OF PAYMENT

i understand that they wont pay the money back to me until the end of the Initial Loan term, this is *********, ******* and ******* as the loan balance is fully paid up, the credit amount which reflect on their monthly statement is sitting there waiting for one of their team members makes a ********** transfer to themselves

i am very angry this is not the 3rd month asking for my money back

the customer e-mail adress is just a joke as they will acknowledge receipt of your e-mail and they will never contact you back

CAN THEY AT LEAST GIVE THIS MONEY TO THE POOR BLACK CHILDREN WHO ARE LIKE ME INEED OF FINACNCIAL HELP! THE MOST ******* FINANCIAL INSTITUTUION REAPING BLACK PEOPLE OFF

MEDIORCRE IS A HAPPY PLACE IN DIRECT AXIS