Corporate **********, and they tend to get away with it.

Good day. I have not received your refund as indicated. kindly send a proof of payment. Also ensure it included the insurance which had to be reversed for the April Premium.

I'm no longer interested in your apologies and lies. either you send me a proof of payment or I will proceed as suggested. Your 5 working days end today at 17H00.

This is the second time you have stated that the refund has been processed. I requested a proof of payment which I have yet to receive. You have made no comment on the reversal of the insurance premium billed for April. As stated on 8 March 2021 in my email to you, I will not take responsibility for any charges post settlement. This was billed due to your administrative inefficiency. Now please confirm this has been reversed and refunded

So I received a refund for the debit order incorrectly taken. When should I expect the refund of the balance of the credit on the account including the Insurance of R455.00 and Fee of R69.00 Totaling R3569.43 ????????????????

As expected, no response !!! pathetic !!!

As previously stated. I could not locate such requirement in any document received from you and could not find such banking requirement which you state without factual reference.

I Already requested that last week and has yet to Happen. You should dismiss Anwar Padayachee (Head of complaints) and Bianca Khumalo (Customer Service Head). They mean nothing to your already pathetic organisation. I can Commend your receptionist, Kaylin for being friendly and taking down my message to these oxygen *******. I managed to wangle a POP out of AB, contrary to principle, and sent it to you yesterday. The Emails are read, but to no surprise, no response as per usual. This matter was apparently escalated to your management three weeks ago when the refund of the ****** debit order was processed, yet they ignored the rest, how convenient, right....

You bunch of dumb f..kers have again taken R4525.94 from account although you have sent me a letter stating that the account is settled. Now I will open a case of ***** against your directorate if the funds is not returned to my account by close of business today. F..king *****!!!!!!!!!!!!!!!

As to be expected, again no reply. I Emailed Ayanda Samente of the CRM team and being ignored. I left messages for Ayanda and Bianca Khumalo last week and have not had a response.
Debiting another person's bank account intentionally without authorisation amounts to *****.

Still *****ing without resolve. I have just spent another half an hour holding on without answer. Then told CRM working from home. Are they working is the question as I have now left 4 messages. at 4pm today I will proceed to list your directorate for *****.