1 reviews | Active since Feb 2015
Cool Off period Ignored
So I apply for a loan. It gets approved. I call them back and e-mail in writing within 24 hours of accepting the loan and before the Money hits my account that I want to cancel the loan. Later the afternoon I get the SMS that the money was transferred. I call them and ask for bank details for the immediate return of the money. The very same day I transfer the money back. Now they don't want to cancel the agreement before I pay some or other Admin fees. I called and you called me back and I asked for your legal department to Show were in the Credit act it says I have 5 days to cancel a loan but I am Liable for Admin fees? And today you debit my account? Why? I have been in contact with you from my side trying to get answers for the past month.
Thank you for bringing this to our attention. We have escalated this internally as matter of utmost priority and a consultant will be in touch soonest to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
Thank you for bringing this to our attention. We have escalated this internally as matter of utmost priority and a consultant will be in touch soonest to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
