UC
Uys C

1 reviews | Active since Feb 2015

25 Mar 2015, 07:58

Cool Off period Ignored

So I apply for a loan. It gets approved. I call them back and e-mail in writing within 24 hours of accepting the loan and before the Money hits my account that I want to cancel the loan. Later the afternoon I get the SMS that the money was transferred. I call them and ask for bank details for the immediate return of the money. The very same day I transfer the money back. Now they don't want to cancel the agreement before I pay some or other Admin fees. I called and you called me back and I asked for your legal department to Show were in the Credit act it says I have 5 days to cancel a loan but I am Liable for Admin fees? And today you debit my account? Why? I have been in contact with you from my side trying to get answers for the past month.

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Replies (1)
DirectAxis
DirectAxis's reply25 Mar 2015, 08:00
Official
Hello Uys.Classen,

Thank you for bringing this to our attention. We have escalated this internally as matter of utmost priority and a consultant will be in touch soonest to assist you further.

Kind regards
Direct Axis Customer Relationship Management Team

Best regards,