JS
Jyssica S
1 reviews | Active since Jul 2020
31 Jul 2020, 09:15
Continue to debit account long after the loan is settled.
Do not take a loan out with this company. I settled my account in Feb 2020 after paying each month without skipping once. They have continued to debit my account and have made me send through form after form while still not closing my account so I can stop being debited. Imagine doing this during a world wide pandemic. I lost half my income due to Covid and have been desperately trying for months to get them to close this account because every penny counts. My calls go unanswered. To the point where they hang up on me. Emails unanswered. Disgusting.
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DirectAxis's replyOfficial
31 Jul 2020, 12:29 Hello Jyssica We have received your review. Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is generated. Once we receive the payment, the account automatically enters the closure process. The closure process can take up to 10 business days and then only will a paid up letter be sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. We would like to assist in order for your account to be closed. Please send us a copy of your ID as well as of your proof of residence not older than 3 months to *** in order for us to prioritise your request. Team DirectAxis
DirectAxis's reply31 Jul 2020, 12:29
Official
Hello Jyssica We have received your review. Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is generated. Once we receive the payment, the account automatically enters the closure process. The closure process can take up to 10 business days and then only will a paid up letter be sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. We would like to assist in order for your account to be closed. Please send us a copy of your ID as well as of your proof of residence not older than 3 months to *** in order for us to prioritise your request. Team DirectAxis