Confusing and poor service
Someone phoned me around the 7th of September to offer me a topup on my loan account. Eventually they said I must wait until today, so I went online to check the status, which read I have to wait until 29 September, which is today. When I phoned to check up, the consultant said, because they phoned early and I checked today, I am now again in a 6 month restriction??? How is this? YOU PHONED ME
Helpful (0)
Replies (8)0
Replies (8)
DirectAxis's replyOfficial
30 Sept 2021, 09:08Hello Riana, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of completing an application. We are working to resolve the issue as quickly as possible. We've escalated your query to our IT Department and a consultant will be in touch with you in due course. Thank you for your patience and understanding. Team DirectAxis
Best regards,
DirectAxis's reply30 Sept 2021, 09:08
Official
Hello Riana, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of completing an application. We are working to resolve the issue as quickly as possible. We've escalated your query to our IT Department and a consultant will be in touch with you in due course. Thank you for your patience and understanding. Team DirectAxis
Best regards,
's updateReviewer Update
01 Oct 2021, 10:40I am assuming this will not be followed up on as I have had no further response?
's update01 Oct 2021, 10:40
Reviewer Update
I am assuming this will not be followed up on as I have had no further response?
DirectAxis's replyOfficial
01 Oct 2021, 11:03Hello Riana, thanks for your message. A consultant from our support team will be in touch. Team DirectAxis
Best regards,
DirectAxis's reply01 Oct 2021, 11:03
Official
Hello Riana, thanks for your message. A consultant from our support team will be in touch. Team DirectAxis
Best regards,
's updateReviewer Update
04 Oct 2021, 09:25Can I assume that no further action has been taken here as I was not contacted?
's update04 Oct 2021, 09:25
Reviewer Update
Can I assume that no further action has been taken here as I was not contacted?
DirectAxis's replyOfficial
04 Oct 2021, 16:39 Hello Riana,
We have received feedback that a consultant has been in touch with you and will continue keep you posted until the matter has been resolved.
Team DirectAxis
We have received feedback that a consultant has been in touch with you and will continue keep you posted until the matter has been resolved.
Team DirectAxis
Best regards,
DirectAxis's reply04 Oct 2021, 16:39
Official
Hello Riana,
We have received feedback that a consultant has been in touch with you and will continue keep you posted until the matter has been resolved.
Team DirectAxis
We have received feedback that a consultant has been in touch with you and will continue keep you posted until the matter has been resolved.
Team DirectAxis
Best regards,
's updateReviewer Update
05 Oct 2021, 08:11Good day, this incorrect, no one contacted me. I phoned in to hear if the issue has been resolved. Apparently it is and the perwon said someone will phone me back, which has not happened
's update05 Oct 2021, 08:11
Reviewer Update
Good day, this incorrect, no one contacted me. I phoned in to hear if the issue has been resolved. Apparently it is and the perwon said someone will phone me back, which has not happened
DirectAxis's replyOfficial
05 Oct 2021, 16:37Hello Riana,
Please accept our apologies for the miscommunication.
We will liaise internally and provide feedback as soon as we're able to.
Team DirectAxis
Please accept our apologies for the miscommunication.
We will liaise internally and provide feedback as soon as we're able to.
Team DirectAxis
Best regards,
DirectAxis's reply05 Oct 2021, 16:37
Official
Hello Riana,
Please accept our apologies for the miscommunication.
We will liaise internally and provide feedback as soon as we're able to.
Team DirectAxis
Please accept our apologies for the miscommunication.
We will liaise internally and provide feedback as soon as we're able to.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
12 Oct 2021, 14:22Hello Riana,
We have received confirmation all matters pertaining to your query have been resolved.
Should you require assistance in the future do not hesitate to reach out to us.
Team DirectAxis
We have received confirmation all matters pertaining to your query have been resolved.
Should you require assistance in the future do not hesitate to reach out to us.
Team DirectAxis
Best regards,
DirectAxis's reply12 Oct 2021, 14:22
Official
Hello Riana,
We have received confirmation all matters pertaining to your query have been resolved.
Should you require assistance in the future do not hesitate to reach out to us.
Team DirectAxis
We have received confirmation all matters pertaining to your query have been resolved.
Should you require assistance in the future do not hesitate to reach out to us.
Team DirectAxis
Best regards,