Concerned client

I have a loan with DirectAxis due to lost of income last year I than app**** for life credit protection with IUA which was than granted.On July I called DirectAxis I spoke to the consultant (Nomvuyo Vanishiya)to tell IUA to pay the outstanding lampsum cover which was five months payments. Afterter making several follow-up with her with out her coming back to me for months ,I decided to wait for the six months IUA payments.Six months later (January) DirectAxis sends me sms's saying my account is in area's was so surprised because I was expecting them to start debiting on my account. I called DirectAxis on 20th January spoke to Thina to enquire about this I was told that IUA only paid for three months (July,August and September) that's what is showing on their system.

I than called IUA on 27 January to get clearity on the matter they told me that they have paid six months installments in two months (July and August) which I was covered for. They have emailed Tayrene Bam from Directaxis the proof of payment which I was also cc'd.I tried to get clearity from Directaxis without any success but taken from pillar to post.

Their sms's keeps on flooding my inbox that my account is in area's.My biggest problem with this is my record status at ITC. Directaxis created a bad record for me intentionally with their *********** stuff/consultant. They are very quick in approving the loan applications to me they just want to see the people in debt for ever.

Hoping this to be fixed as early as yesterday.

Concern. B Mahlangu ***