Compliant

I am disgusted with this company, they could not help me come up with a solution to help me pay back my loan, consultants are useless and dont know the job. i am now forced to find assistance from the ombudsman. I was retrenched due to covid and this company has failed to take this into consideration and now want to hand me over to attorneys yet i been explaining the below the last 4-5months. Mind you insurance paid for all the months i was unemployed.

please find email below: I did not get a call from anyone in your complaints department .

I explained to the consultant that rang me that I am waiting on a manager or complaints person to contact me. I am a willing and paying customer and have always honoured my payments in the past (prior to Covid-19).

I am asking you to understand my situation and accept what I can afford to contribute toward the loan , please read my previous email regarding my complaint above.

I requested my loan repayment amount be reduced to an affordable amount considering I was retrenched due to covid in March 2020 and my salary is no longer what it was when I initially stepped into this agreement with Direct Axis.

Moral of the story is there is anyone that can help me with this because I cannot afford to pay you what was initially agreed upon.

Please consider this my formal complaint and unfortunately if not dealt with I will go to the ombudsman,Direct Axis should have had some way of assisting people like me that are willing to pay what I can currently afford based on the current situation we are all in.

Kind Regards Samantha Cassim