COMPLETE LACK OF SERVICE - A MANGER TO PHONE ME FROM THE CRM DEPARTMENT ON MY MOBILE TODAY

Since My original negative review/complaint on 18 December - I am still waiting for the information I requested from the CRM Consultant Ayanda Samente - on 10 December I was given a lower value for my loan - on that email I rep**** requesting my new interest rate and my new month and date of the term of the loan.

Ayanda told me she was on leave after my complaint on 18 December - but there is never an out of office message - this is unprofessional on all levels - how are people supposed to know without an out of office notification

It is now 24 December - 14 days after the initial reply from Ayanda and I am still waiting for the interest rate and the new month and date of my loan - how do you expect a client to wait this long for an answer?

I phoned your call centre this morning to ask to be put through to the CRM department to speak to someone - I am still waiting on the phone 30 minutes later - no one has picked up the call

I want a manager to contact me on my mobile number on your records TODAY - failure to action will result in me logging a complaint with the Ombudsman and the Credit Bureau Complaints board - No one would find these delayed timelines acceptable in any business

A MANAGER TO PHONE ME ON MY MOBILE TODAY