COMPLETE IDIOTS

My Partner has a loan with Direct Axis which is paid via Debit order every month on time. On the 8th of October, my partner in Error transferred money from her FNB Chq account into her Direct Axis (Loan) Account for the amount of R2100. I called Direct Axis on 8/10/24 explaining the situation and they insisted on speaking to my partner. At about 6.00pm on the 8/10/24 my partner phoned Direct Axis and explained what had happened, we spoke to a consultant by the name of Nomhlandla (I hope I have spelt correctly) and she said she would email my partner a Affidavit as the proof of address is in my name, this never came through. I then on the 9/10/24 sent them an email (which they have to me) with all the required documentation, ID's, Proof of address, Affidavit etc, only now to find out they the Affidavit is Invalid? Seriously, they sent me the Affidavit to fill out, date and sign, which I have done, this has taken a whole day of back and forth between myself, them and my partner, and we are getting nowhere. Its s simple Case of refunding my partner her money into her FNB Chq account, it is not rocket science unless you require a urine and blood sample.