JM
Johan M
1 reviews | Active since Aug 2011
06 Sept 2022, 15:53
Complaints
We have on numerous occasions phoned, sent mails to Directaxis without getting ANY feedback or assistance to the problems. Now I'm thinking of stopping payments until my problem is solved. THE MOST pathetic institution with an attitude of the - the hell with all customers- I see in all the feedbacks from this platform from Directaxis it is the same old same for everyone...Pathetic. Should we go to the Financial Serviecs Board for complaints or should we start a class action against them. SOOO frustrated.
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DirectAxis's replyOfficial
06 Sept 2022, 17:04 Hello Johan, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply06 Sept 2022, 17:04
Official
Hello Johan, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis