Complaint regrding settlement

My account is in arrears and made a arrangement with the EDC long ago. I mailed Groenewald lubbe, which I pay monthly to ask for settlement options as I am leaving the country shortly. Groenewald lubbe then came back to me and said the account has been moved to another EDC. I am trying to get a reasonable settlement over 3-6 months as other EDC's did for me on other accounts i had, but they are only willing to give me a once off settlement. I would assume Directaxis would be happy for me to settle over 3-6 months, but it does nto seem the case. I have tried phoning DirecAxis call centre with no luck as they are transfering me to different people and the call keeps cutting. Can someone conact me to resolve