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LESLEY C
1 reviews | Active since Feb 2019
19 Feb 2019, 06:38
Complaint regarding info I have requested and not getting
This company sucks, I have sent numerous emails requesting what my payment should be, nothing. I have sent proof of pmy about 4times they still cant get it right, yet in the same month Jan I made a pmt using the reference number I was given by my debt counselor yet they cant correct they 2nd pmt made in the same month, how freaking difficult is it to correct,. I will not make any pmts until my account is sorted and I have the pmt I am requesting. And don't you dare charge me interest, worst company ever. Wish you could rate you a minus 10, your customer services stinks
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DirectAxis's replyOfficial
19 Feb 2019, 08:40 Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
DirectAxis's reply19 Feb 2019, 08:40
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
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LESLEY C's updateReviewer Update
20 Feb 2019, 06:14I received pmts but you still have not answered my questions I want to know what is the amount I must pay going forward, not the orginal pmt and then what was agreed to with the debt counselor.
I never received the updated statement either
LC
LESLEY C's update20 Feb 2019, 06:14
Reviewer Update
I received pmts but you still have not answered my questions I want to know what is the amount I must pay going forward, not the orginal pmt and then what was agreed to with the debt counselor.
I never received the updated statement either