complaint-loan deposited into another account than cancelled

I app**** for a loan with Direct axis online, i was contacted via their call centre and provided all the correct documents as requested as well as my banking details. The loan was granted and was promised the requested ammount within 24hours. On the 17th of November when i still had not recieved any money I sent emails enquiring what was happening. I was than contacted and it was confirmed that the money had been deposited into the wrong account-Not my account and would be investigated. I asked them with all the documents sent, proof of my banking details as well as my bank account number how as a financial institute this could happen. I than told them to cancel the load as it would take them at least three working days-this was a Friday to retrieve the money and investigate. I was promised the loan would be cancelled-all the phone calls are recorded and i have requested the recordings from the date that all of this was discovered-17th November.

I have sent numerous emails as well as proof i never received the requested ammount into my Capitec savings account. I requested proof of depost-I was sent a spreadsheet from Rand Mutual Bank and the number on the spread sheet that the loan was deposited into-differs from my Capitec savings account.

I never received the money and get harressed every day-as much as 30 miss calls as at work it is difficult to answer the phone.

When i have answered I just get told I owe money from a differant person everytime. No one can provide me with the recordings of phone calls and to where the money was deposited and why the loan was not cancelled. Surely there should be a email trails as well as notes under my name as well as an investigation.